:root{
  --bg:#f6f7f4;--surface:#fff;--surface-2:#f9faf7;--ink:#3d4144;--muted:#7a8179;--line:#e1e6dc;
  --brand:#78a900;--brand-2:#8fbd13;--brand-dark:#5e8600;--brand-soft:#f1f7e4;--brand-soft-2:#e8f1d5;
  --danger:#d94747;--danger-soft:#fff0f0;--amber:#c88214;--amber-soft:#fff6e8;--blue:#4d78b9;--blue-soft:#eef4fb;
  --shadow:0 12px 36px rgba(43,52,38,.06);--radius:18px;--radius-sm:12px;--sidebar:234px;
}
*{box-sizing:border-box}html{background:var(--bg)}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:15px;line-height:1.45}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}button{color:inherit}.muted{color:var(--muted)}.hidden-form{display:none}

/* brand */
.brand-logo{display:block;width:178px;height:auto}.brand-logo.public{width:236px}.brand-mark-image{width:43px;height:43px;border-radius:12px;object-fit:cover}.brand{display:flex;align-items:center;min-height:52px;padding:4px 5px 20px}.brand-mobile{display:none}.public-brand{display:flex;align-items:center}.public-brand img{width:230px;height:auto;display:block}

/* authenticated shell */
.app-shell{min-height:100vh;display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr)}.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar);background:var(--surface);border-right:1px solid var(--line);padding:22px 16px 18px;display:flex;flex-direction:column;z-index:30}.nav-list{display:flex;flex-direction:column;gap:5px}.nav-item{display:flex;align-items:center;gap:11px;padding:11px 12px;border-radius:11px;color:#666e65;font-weight:700;transition:.15s}.nav-item svg{width:19px;height:19px;stroke:currentColor;stroke-width:1.8;fill:none;flex:0 0 auto}.nav-item:hover{background:#f5f7f2;color:var(--ink)}.nav-item.active{background:var(--brand-soft);color:var(--brand-dark)}.sidebar-bottom{margin-top:auto;border-top:1px solid var(--line);padding-top:16px}.profile-mini{display:flex;align-items:center;gap:10px;padding:0 6px 13px}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--brand-soft-2);color:var(--brand-dark);font-weight:850;flex:0 0 auto}.profile-text{min-width:0}.profile-text strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px}.profile-text small{color:var(--muted);font-size:11px}.main{grid-column:2;min-width:0}.topbar{height:82px;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:0 32px;background:rgba(246,247,244,.93);backdrop-filter:blur(12px);position:sticky;top:0;z-index:20;border-bottom:1px solid rgba(225,230,220,.86)}.topbar-title{display:flex;align-items:center;gap:10px}.mobile-brand-mark{display:none;width:34px;height:34px;border-radius:9px}.topbar h1{margin:0;font-size:24px;line-height:1.1;letter-spacing:-.45px}.page-subtitle{display:none}.top-actions{display:flex;align-items:center;gap:9px}.content{padding:25px 32px 48px;max-width:1540px;margin:0 auto}.mobile-nav{display:none}

/* controls */
.btn{border:0;border-radius:11px;padding:10px 15px;font-weight:780;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:7px;transition:.15s;white-space:nowrap}.btn:hover{transform:translateY(-1px)}.btn-primary{background:var(--brand);color:#fff;box-shadow:0 7px 18px rgba(120,169,0,.18)}.btn-primary:hover{background:var(--brand-dark)}.btn-secondary{background:#eef1eb;color:#4c544b}.btn-secondary:hover{background:#e5e9e1}.btn-dark{background:#424649;color:#fff}.btn-ghost{background:transparent;color:#666e65}.btn-ghost:hover{background:#eef1eb}.btn-block{width:100%}.btn-lg{padding:13px 19px}.btn-sm{padding:7px 10px;font-size:12px}.icon-btn{width:41px;height:41px;border-radius:11px;border:1px solid var(--line);background:var(--surface);display:grid;place-items:center;position:relative;transition:.15s}.icon-btn:hover{border-color:#cbd5c1;background:var(--brand-soft)}.icon-btn svg{width:19px;height:19px;stroke:currentColor;fill:none;stroke-width:1.8}.notif-dot{position:absolute;top:-6px;right:-6px;background:var(--danger);color:#fff;min-width:19px;height:19px;border-radius:10px;font-size:10px;display:grid;place-items:center;border:2px solid var(--bg);font-weight:850}
.form-control,.form-select{width:100%;min-height:44px;border:1px solid #dce2d7;background:#fff;color:var(--ink);border-radius:10px;padding:10px 12px;outline:none;transition:.15s}.form-control:focus,.form-select:focus{border-color:#9fbd62;box-shadow:0 0 0 3px rgba(120,169,0,.10)}textarea.form-control{resize:vertical;min-height:110px}.field{margin-bottom:17px}.field label{display:flex;align-items:center;gap:7px;font-weight:760;font-size:13px;margin-bottom:7px;color:#4a504a}.optional{color:#9aa196;font-weight:550;font-size:11px}.help{display:block;color:var(--muted);font-size:11px;margin-top:5px}.field-grid{display:grid;gap:14px}.field-grid.two{grid-template-columns:1fr 1fr}.errorlist{margin:6px 0 0;padding:0;list-style:none;color:var(--danger);font-size:12px}.form-actions{display:flex;justify-content:flex-end;align-items:center;gap:9px;margin-top:22px;padding-top:18px;border-top:1px solid var(--line)}

/* panels and common */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:18px 20px;border-bottom:1px solid var(--line)}.panel-head h2{font-size:16px;margin:0;letter-spacing:-.15px}.panel-head p{display:none}.panel-head>a{color:var(--brand-dark);font-weight:760;font-size:12px}.page-actions{display:flex;justify-content:flex-end;margin-bottom:14px}.flash-stack{display:grid;gap:8px;margin-bottom:14px}.flash{border-radius:11px;padding:11px 14px;background:var(--brand-soft);border:1px solid #d9e8ba;color:#4e6f00;font-weight:650;font-size:13px}.flash.error{background:var(--danger-soft);border-color:#f5cece;color:#ad3030}.empty-state{text-align:center;padding:42px 20px;color:var(--muted)}.empty-state>div{width:45px;height:45px;margin:0 auto 11px;border-radius:14px;background:var(--brand-soft);display:grid;place-items:center;color:var(--brand-dark);font-size:20px;font-weight:800}.empty-state strong{display:block;color:var(--ink)}.empty-state p{margin:5px 0 0;font-size:12px}.empty-state.small{padding:23px}.danger-text{color:var(--danger)!important}
.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:800;white-space:nowrap}.badge.large{padding:7px 11px;font-size:12px}.status-new{background:var(--brand-soft);color:var(--brand-dark)}.status-in_progress{background:var(--amber-soft);color:#aa6904}.status-planned{background:#f0eefb;color:#6955a9}.status-waiting_user{background:#f3f4ef;color:#697068}.status-done{background:#e8f5ec;color:#3a7b4d}.status-cancelled{background:#f1f2f0;color:#7a8179}.role-admin{background:#eeeaf8;color:#67599a}.role-it{background:var(--brand-soft);color:var(--brand-dark)}.role-employee{background:#f1f2f0;color:#686f68}
.priority-dot{width:9px;height:9px;border-radius:50%;flex:0 0 auto}.priority-low{background:#adb5ad}.priority-normal{background:var(--brand)}.priority-high{background:#e99a23}.priority-critical{background:#df4b4b}.priority-chip{border-radius:999px;font-size:10px;font-weight:850;padding:4px 7px}.priority-chip-low{background:#eff1ee;color:#707870}.priority-chip-normal{background:var(--brand-soft);color:var(--brand-dark)}.priority-chip-high{background:var(--amber-soft);color:#a76500}.priority-chip-critical{background:var(--danger-soft);color:#b73535}

/* dashboard */
.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.stat-card{min-height:112px;padding:19px 20px;border-radius:16px;background:var(--surface);border:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;transition:.15s}.stat-card:hover{border-color:#ced7c5;box-shadow:var(--shadow)}.stat-card div small{display:block;color:var(--muted);font-weight:680}.stat-card div strong{display:block;font-size:31px;letter-spacing:-1px;margin-top:5px;color:var(--ink)}.stat-card>span{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;font-size:20px;font-weight:900}.stat-card.red>span{background:var(--danger-soft);color:var(--danger)}.stat-card.blue>span{background:var(--brand-soft);color:var(--brand-dark)}.stat-card.amber>span{background:var(--amber-soft);color:var(--amber)}.stat-card.green>span{background:#eaf6ea;color:#4b874d}.dashboard-pulse{display:flex;align-items:center;gap:26px;padding:14px 17px;margin-bottom:18px;background:linear-gradient(90deg,#f3f8e9,#fff);border-color:#dce8c5}.dashboard-pulse>div{display:flex;align-items:center;gap:10px}.dashboard-pulse>div+div{padding-left:22px;border-left:1px solid #dce5d3}.pulse-icon{width:35px;height:35px;border-radius:11px;background:#fff;display:grid;place-items:center;color:var(--brand-dark);font-weight:850}.dashboard-pulse p{margin:0;display:flex;align-items:baseline;gap:7px}.dashboard-pulse strong{font-size:20px}.dashboard-pulse small{color:var(--muted)}.dashboard-pulse .btn{margin-left:auto}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);gap:18px}.ticket-stack{padding:7px}.ticket-row{display:grid;grid-template-columns:10px 1fr auto;align-items:center;gap:12px;padding:13px;border-radius:12px}.ticket-row:hover{background:var(--surface-2)}.ticket-main{min-width:0}.ticket-main .ticket-id{font-size:10px;color:var(--muted);margin-bottom:2px}.ticket-main strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px}.ticket-main small,.ticket-side small{display:block;color:var(--muted);margin-top:3px;font-size:11px}.ticket-side{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:4px}.compact-list{padding:7px}.compact-list>a{padding:11px 12px;border-radius:11px;display:flex;align-items:center;justify-content:space-between;gap:12px}.compact-list>a:hover{background:var(--surface-2)}.compact-list a div{min-width:0}.compact-list strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12px}.compact-list small{display:block;color:var(--muted);margin-top:3px;font-size:10px}

/* filters + list */
.filter-panel{margin-bottom:14px}.filters{display:grid;grid-template-columns:minmax(240px,1fr) 180px 170px auto;gap:9px;padding:12px}.filters-v2{grid-template-columns:minmax(250px,1fr) 180px 170px 180px auto}.search-wrap{position:relative}.search-wrap>span{position:absolute;left:13px;top:10px;color:#9aa196}.search-wrap .form-control{padding-left:37px}.table-panel{overflow:hidden}.ticket-table-head,.ticket-table-row{display:grid;grid-template-columns:minmax(280px,1.6fr) minmax(150px,.8fr) minmax(140px,.75fr) 120px 140px;gap:15px;align-items:center}.ticket-table-head{padding:11px 18px;color:#949b93;font-size:10px;font-weight:850;text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--line);background:#fbfcfa}.ticket-table-row{padding:14px 18px;border-bottom:1px solid var(--line)}.ticket-table-row:last-child{border-bottom:0}.ticket-table-row:hover{background:#fafcf7}.ticket-cell-main{display:grid;grid-template-columns:9px 1fr;gap:10px;align-items:center;min-width:0}.ticket-cell-main small,.ticket-cell-main em{display:block;color:var(--muted);font-size:10px;font-style:normal}.ticket-cell-main strong{display:block;margin:2px 0;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-table-row>div:not(.ticket-cell-main) strong{display:block;font-size:12px}.ticket-table-row>div:not(.ticket-cell-main) small{display:block;margin-top:3px;color:var(--muted);font-size:10px}.overdue-row{background:#fffafa}

/* forms */
.form-layout{display:block;max-width:900px;margin:0 auto}.form-panel{padding:24px}.form-panel.narrow{max-width:850px;margin:0 auto}.form-section{padding-bottom:4px;margin-bottom:18px;border-bottom:1px solid var(--line)}.form-section-title{font-size:13px;font-weight:850;color:var(--brand-dark);margin:0 0 14px;text-transform:uppercase;letter-spacing:.035em}.upload-line input[type=file]{padding:8px;background:#fafbf9}

/* ticket detail */
.detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:18px;align-items:start}.detail-main{display:flex;flex-direction:column;gap:16px}.ticket-hero{padding:22px}.ticket-hero-top{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.ticket-hero h2{font-size:23px;letter-spacing:-.35px;margin:5px 0}.kicker{color:var(--brand-dark);font-size:11px;font-weight:850;text-transform:uppercase;letter-spacing:.045em}.ticket-description{margin:18px 0 0;color:#555c55;line-height:1.65}.meta-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:20px}.meta-grid>div{background:#f8faf6;border:1px solid #edf0e9;border-radius:12px;padding:11px}.meta-grid small{display:block;color:#929990;font-size:10px;margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em}.meta-grid strong{display:block;font-size:12px}.meta-grid span{display:block;color:var(--muted);font-size:10px;margin-top:2px}.attachments{margin-top:18px}.attachments h3{font-size:12px;margin:0 0 8px}.attachment-list{display:flex;flex-wrap:wrap;gap:8px}.attachment-list a{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:10px;background:#f6f8f3;border:1px solid var(--line);max-width:100%}.attachment-list a:hover{background:var(--brand-soft)}.attachment-list strong{display:block;font-size:11px;max-width:240px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-list small{display:block;color:var(--muted);font-size:9px}.conversation-card{overflow:hidden}.conversation-list{display:flex;flex-direction:column;gap:11px;padding:18px}.message{max-width:78%;border-radius:14px;padding:11px 13px;background:#f3f5f1;border:1px solid #e9ede5}.message.it{margin-left:auto;background:var(--brand-soft);border-color:#dae9bb}.message-head{display:flex;align-items:center;gap:8px;margin-bottom:5px}.message-head strong{font-size:11px}.message-head small{color:var(--muted);font-size:9px}.message p{margin:0;white-space:pre-wrap;font-size:13px;line-height:1.55}.message-files{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.message-files a{font-size:10px;font-weight:750;color:var(--brand-dark);background:#fff;border:1px solid #dfe8cf;border-radius:8px;padding:6px 8px}.comment-form{padding:0 18px 18px}.comment-form textarea{min-height:82px}.comment-form-actions{display:flex;align-items:center;gap:9px;margin-top:8px}.comment-form-actions input[type=file]{min-width:0;font-size:11px}.detail-side{display:flex;flex-direction:column;gap:14px;position:sticky;top:100px}.manage-card form{padding:18px}.side-summary{padding:17px;display:grid;gap:12px}.side-summary>div{display:flex;justify-content:space-between;align-items:center;gap:15px}.side-summary small{color:var(--muted)}.history-list{padding:15px 19px}.history-list>div{display:grid;grid-template-columns:9px 1fr;gap:9px;padding:8px 0}.history-dot{width:7px;height:7px;border-radius:50%;background:#cbd6bd;margin-top:5px}.history-list p{margin:0}.history-list strong{display:block;font-size:11px}.history-list small{display:block;color:var(--muted);font-size:9px;margin-top:2px}

/* kanban */
.board-filter-panel{margin-bottom:14px}.board-filters{grid-template-columns:minmax(250px,1fr) 170px 180px auto}.kanban{display:grid;grid-template-columns:repeat(5,minmax(245px,1fr));gap:12px;overflow-x:auto;padding-bottom:9px}.kanban-column{background:#eef1eb;border:1px solid #e0e5dc;border-radius:15px;min-width:245px}.kanban-head{padding:13px 13px 10px;display:flex;align-items:center;justify-content:space-between;gap:10px}.kanban-head h2{font-size:13px;margin:0}.kanban-head p{display:none}.kanban-count{min-width:25px;height:25px;padding:0 7px;border-radius:999px;background:#fff;border:1px solid #e1e6dc;display:grid;place-items:center;font-size:10px;font-weight:850}.kanban-dropzone{padding:0 8px 8px;min-height:280px}.kanban-card{background:#fff;border:1px solid #e0e5dc;border-radius:12px;margin-bottom:8px;overflow:hidden;box-shadow:0 5px 14px rgba(46,53,43,.04)}.kanban-card.is-dragging{opacity:.48}.kanban-column.drag-over{outline:2px solid rgba(120,169,0,.35)}.kanban-overdue{border-left:3px solid var(--danger)}.kanban-card-link{display:block;padding:12px}.kanban-card-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.ticket-number{font-size:10px;color:var(--muted);font-weight:800}.kanban-card h3{font-size:13px;margin:8px 0 5px;line-height:1.35}.kanban-meta{margin:0;color:var(--muted);font-size:10px}.kanban-person{display:flex;align-items:center;gap:8px;margin-top:11px}.tiny-avatar{width:27px;height:27px;font-size:10px}.kanban-person strong{display:block;font-size:10px}.kanban-person small{display:block;color:var(--muted);font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:150px}.kanban-footer{margin-top:10px;padding-top:9px;border-top:1px solid #edf0e9;display:flex;justify-content:space-between;color:var(--muted);font-size:9px}.kanban-actions{padding:0 8px 8px}.quick-status-select{width:100%;border:1px solid #e0e5dc;border-radius:8px;background:#f7f9f5;padding:7px;font-size:10px;color:#5d655c}.kanban-empty{padding:28px 10px;text-align:center;color:#a0a69e;font-size:10px}.board-toast{position:fixed;right:24px;bottom:24px;background:#3f4540;color:#fff;padding:10px 14px;border-radius:10px;opacity:0;transform:translateY(8px);pointer-events:none;transition:.18s;z-index:80}.board-toast.show{opacity:1;transform:none}.board-toast.error{background:var(--danger)}

/* calendar */
.calendar-layout-v2{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:17px}.calendar-panel{overflow:hidden}.calendar-toolbar{display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;gap:9px;padding:14px 16px;border-bottom:1px solid var(--line)}.calendar-toolbar h2{margin:0;text-align:center;font-size:16px}.calendar-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr))}.calendar-head{background:#fafbf9;border-bottom:1px solid var(--line)}.calendar-head>div{padding:9px 7px;text-align:center;color:#929990;font-size:10px;font-weight:800}.calendar-day{min-height:118px;padding:8px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff}.calendar-day:nth-child(7n){border-right:0}.calendar-day.outside{background:#fbfcfa;color:#b7bcb5}.calendar-day.today{box-shadow:inset 0 0 0 2px rgba(120,169,0,.45)}.day-number{font-size:11px;font-weight:800}.day-tickets{display:grid;gap:4px;margin-top:6px}.calendar-ticket{display:block;padding:5px 6px;border-radius:7px;background:#f5f7f2;border-left:3px solid #a8b2a4;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.priority-border-normal{border-left-color:var(--brand)}.priority-border-high{border-left-color:#e99a23}.priority-border-critical{border-left-color:#df4b4b}.calendar-overdue{background:#fff1f1}.unscheduled-panel{align-self:start}.unscheduled-list{padding:7px}.unscheduled-list>a{display:grid;grid-template-columns:9px 1fr;align-items:center;gap:8px;padding:10px;border-radius:10px}.unscheduled-list>a:hover{background:#f8faf6}.unscheduled-list strong{display:block;font-size:11px}.unscheduled-list small{display:block;color:var(--muted);font-size:9px}.mobile-calendar-list{display:none}

/* notifications and users */
.notification-list{overflow:hidden}.notification-list>a{display:grid;grid-template-columns:42px minmax(0,1fr);align-items:start;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line)}.notification-list>a:last-child{border-bottom:0}.notification-list>a:hover{background:#fafcf7}.notif-icon{width:38px;height:38px;border-radius:12px;background:var(--brand-soft);display:grid;place-items:center;color:var(--brand-dark);font-size:13px;font-weight:900}.notif-content{min-width:0}.notification-list strong{display:block;font-size:13px;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.notif-preview{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;color:#59605b;font-size:12px;line-height:1.35;margin-top:3px}.notification-list small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.notification-comment .notif-icon{background:#eef6dc}.notification-new_ticket .notif-icon{background:#e8f3cf}.notification-reminder .notif-icon{background:var(--amber-soft);color:#a76500}.user-list{overflow:hidden}.user-table-head,.user-row{display:grid;grid-template-columns:minmax(240px,1.2fr) 1fr 120px 140px;gap:14px;align-items:center}.user-table-head{padding:11px 17px;background:#fafbf9;border-bottom:1px solid var(--line);color:#91988f;font-size:10px;font-weight:850;text-transform:uppercase}.user-row{padding:13px 17px;border-bottom:1px solid var(--line);font-size:12px}.user-row:last-child{border-bottom:0}.user-person{display:flex;align-items:center;gap:10px}.user-person strong{display:block}.user-person small{display:block;color:var(--muted);font-size:10px}

/* public */
.public-page-wrap{min-height:100vh;background:linear-gradient(180deg,#fff 0,#f6f8f2 100%)}.public-topbar{height:82px;max-width:1180px;margin:0 auto;padding:0 24px;display:flex;align-items:center;justify-content:space-between;gap:20px}.public-top-actions{display:flex;align-items:center;gap:7px}.public-main{max-width:1180px;margin:0 auto;padding:50px 24px 70px}.public-home{min-height:calc(100vh - 82px);display:grid;place-items:center;padding-top:20px;padding-bottom:90px}.public-home-card{width:min(650px,100%);text-align:center;padding:44px 36px 38px;background:#fff;border:1px solid var(--line);border-radius:24px;box-shadow:0 22px 70px rgba(57,68,47,.09);position:relative;overflow:hidden}.public-home-card:before{content:"";position:absolute;left:0;top:0;right:0;height:5px;background:var(--brand)}.public-home-card .home-mark{width:64px;height:64px;border-radius:16px;margin:0 auto 20px;object-fit:cover}.public-home-card h1{font-size:34px;letter-spacing:-1px;margin:0 0 10px;color:#3c4143}.public-home-card .home-action{margin-top:22px}.public-home-links{display:flex;justify-content:center;gap:7px;margin-top:12px}.public-form-layout,.narrow-public{max-width:900px}.public-form-card{padding:26px}.public-form-head{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:23px;padding-bottom:16px;border-bottom:1px solid var(--line)}.public-form-head h1{margin:0;font-size:24px;letter-spacing:-.4px}.public-form-head p,.public-form-head .eyebrow{display:none}.guest-section-title{margin:20px 0 13px}.guest-section-title span{display:none}.guest-section-title strong{font-size:12px;text-transform:uppercase;color:var(--brand-dark);letter-spacing:.04em}.guest-section-title small{display:none}.public-form-tip{display:none}.public-actions{justify-content:flex-end}.status-page{max-width:900px}.status-success-card{padding:21px 23px;margin-bottom:14px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:14px}.success-check{width:43px;height:43px;border-radius:13px;background:var(--brand-soft);color:var(--brand-dark);display:grid;place-items:center;font-size:21px;font-weight:900}.status-success-card .eyebrow,.status-success-card>p{display:none}.status-success-card h1{margin:0;font-size:22px}.status-link-actions{display:flex;align-items:center;gap:7px}.public-status-row{display:none}.public-ticket-card{padding:22px}.status-help{display:none}.public-conversation{margin-top:14px}.public-conversation .conversation-list{padding-top:14px}.public-reply{padding:0 18px 18px}

/* auth */
.auth-page{min-height:100vh;background:linear-gradient(180deg,#fff,#f5f7f1);display:grid;grid-template-rows:auto 1fr}.auth-header{height:82px;display:flex;align-items:center;justify-content:center}.auth-header img{width:230px}.auth-center{display:grid;place-items:center;padding:20px 20px 80px}.auth-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:28px;box-shadow:var(--shadow)}.auth-card h1{font-size:24px;margin:0 0 20px}.auth-card label{display:block;font-size:12px;font-weight:760;margin:13px 0 6px}.auth-links{display:flex;justify-content:center;flex-wrap:wrap;gap:7px;margin-top:13px}.auth-links a{color:var(--brand-dark);font-size:11px;font-weight:700}.register-card{width:min(780px,100%)}

/* responsive */
@media(max-width:1180px){.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.calendar-layout-v2{grid-template-columns:1fr}.unscheduled-panel{display:none}.filters-v2{grid-template-columns:1fr 1fr 1fr}.filters-v2 .search-wrap{grid-column:1/-1}.filters-v2 .btn{display:none}.board-filters{grid-template-columns:1fr 1fr}.board-filters .search-wrap{grid-column:1/-1}.ticket-table-head,.ticket-table-row{grid-template-columns:minmax(280px,1.5fr) minmax(140px,.7fr) 120px 130px}.single-it-head span:nth-child(3),.single-it-row>div:nth-child(3){display:none}.meta-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:820px){body{padding-bottom:calc(76px + env(safe-area-inset-bottom))}.app-shell{display:block}.sidebar{display:none}.main{display:block}.topbar{height:68px;padding:0 16px;background:rgba(246,247,244,.96)}.mobile-brand-mark{display:block}.topbar h1{font-size:20px}.desktop-create{display:none}.content{padding:15px 13px 30px}.mobile-nav{position:fixed;left:0;right:0;bottom:0;height:calc(68px + env(safe-area-inset-bottom));padding:6px 10px calc(6px + env(safe-area-inset-bottom));background:rgba(255,255,255,.97);backdrop-filter:blur(14px);border-top:1px solid var(--line);display:grid;grid-template-columns:repeat(4,minmax(0,1fr));z-index:60}.mobile-nav>a{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;color:#8b9289;font-size:10px;font-weight:700}.mobile-nav>a.active{color:var(--brand-dark)}.mobile-nav svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.8}.mobile-create span{width:39px;height:39px;border-radius:12px;background:var(--brand);color:#fff;display:grid;place-items:center;font-size:23px;line-height:1}.mobile-nav i{font-style:normal;font-size:8px;position:absolute;background:var(--danger);color:#fff;border-radius:7px;padding:1px 4px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:8px}.stat-card{min-height:91px;padding:14px}.stat-card div strong{font-size:25px}.stat-card>span{width:35px;height:35px}.dashboard-pulse{display:none}.dashboard-grid{gap:11px}.panel{border-radius:14px;box-shadow:none}.panel-head{padding:14px 15px}.ticket-row{padding:11px}.filters,.filters-v2,.board-filters{grid-template-columns:1fr 1fr;padding:9px}.filters .search-wrap,.filters-v2 .search-wrap,.board-filters .search-wrap{grid-column:1/-1}.filters .btn,.filters-v2 .btn,.board-filters .btn{display:none}.ticket-table-head{display:none}.ticket-table-row{display:grid;grid-template-columns:1fr auto;gap:8px;padding:13px}.ticket-table-row>div{display:none!important}.ticket-table-row>.ticket-cell-main,.ticket-table-row>div:last-child{display:grid!important}.ticket-table-row>div:last-child{align-self:start}.form-panel{padding:18px}.field-grid.two{grid-template-columns:1fr}.form-actions{position:sticky;bottom:76px;background:#fff;margin-left:-18px;margin-right:-18px;padding:12px 18px;border-top:1px solid var(--line);z-index:10}.detail-layout{display:block}.detail-side{position:static;margin-top:13px}.ticket-hero{padding:17px}.ticket-hero h2{font-size:20px}.ticket-hero-top{display:block}.ticket-hero-top>.badge{margin-top:8px}.meta-grid{grid-template-columns:1fr 1fr;gap:7px}.message{max-width:92%}.calendar-panel{display:none}.mobile-calendar-list{display:grid;gap:9px}.mobile-day{overflow:hidden}.mobile-day-head{display:flex;justify-content:space-between;align-items:center;padding:11px 13px;background:#fafbf9;border-bottom:1px solid var(--line)}.mobile-day-head span{font-size:9px;color:var(--brand-dark);font-weight:800}.mobile-day>a{display:grid;grid-template-columns:9px 1fr;gap:9px;align-items:center;padding:11px 13px;border-bottom:1px solid var(--line)}.mobile-day>a:last-child{border-bottom:0}.mobile-day strong{font-size:11px}.mobile-day small{display:block;color:var(--muted);font-size:9px;margin-top:2px}.user-table-head{display:none}.user-row{grid-template-columns:1fr auto;padding:13px}.user-row>div:nth-child(2),.user-row>div:nth-child(3){display:none}.public-topbar{height:68px;padding:0 15px}.public-brand img{width:185px}.public-main{padding:26px 13px 40px}.public-home{min-height:calc(100vh - 68px);padding-top:10px;padding-bottom:50px}.public-home-card{padding:35px 20px 28px;border-radius:19px}.public-home-card h1{font-size:27px}.public-form-card{padding:18px}.public-form-head h1{font-size:21px}.status-success-card{grid-template-columns:auto 1fr;padding:16px}.status-success-card .status-link-actions{grid-column:1/-1}.status-success-card .btn{width:100%}.public-ticket-card{padding:17px}.auth-header{height:68px}.auth-header img{width:190px}.auth-center{padding:10px 13px 50px}.auth-card{padding:21px}.register-card .field-grid.two{grid-template-columns:1fr}.kanban{grid-template-columns:repeat(5,82vw)}.board-toast{bottom:82px;right:13px;left:13px;text-align:center}}
@media(max-width:480px){.stats-grid{grid-template-columns:1fr 1fr}.stat-card{min-height:82px}.stat-card>span{display:none}.stat-card div strong{font-size:24px}.filters,.filters-v2,.board-filters{grid-template-columns:1fr}.meta-grid{grid-template-columns:1fr}.public-top-actions .btn{padding:8px 10px;font-size:11px}.public-brand img{width:165px}.public-home-card h1{font-size:24px}.top-actions .icon-btn{width:38px;height:38px}}

/* live conversation */
.live-connection{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:10px;font-weight:750;white-space:nowrap}.live-connection>span:first-child{width:7px;height:7px;border-radius:50%;background:#7bb43a;box-shadow:0 0 0 3px rgba(123,180,58,.11)}.live-connection[data-state="syncing"]>span:first-child{background:#e7a12a;box-shadow:0 0 0 3px rgba(231,161,42,.11)}.live-connection[data-state="offline"]{color:#a65a5a}.live-connection[data-state="offline"]>span:first-child{background:#d86161;box-shadow:0 0 0 3px rgba(216,97,97,.11)}.live-form-error{min-height:16px;margin-top:6px;color:var(--danger);font-size:11px;font-weight:650}.comment-form .btn:disabled,.public-reply .btn:disabled{opacity:.65;cursor:wait;transform:none}.message[data-comment-id]{animation:live-message-in .18s ease-out}@keyframes live-message-in{from{opacity:.25;transform:translateY(5px)}to{opacity:1;transform:none}}

/* 0.5.0: completed tickets lock the conversation without requiring a page refresh. */
.chat-closed-note{margin:0 18px 18px;padding:13px 14px;border:1px solid #dfe5d8;border-radius:12px;background:#f5f7f2;display:flex;align-items:flex-start;gap:8px}.chat-closed-note[hidden]{display:none!important}.chat-closed-note strong{font-size:12px;color:#454b45;white-space:nowrap}.chat-closed-note span{font-size:11px;line-height:1.45;color:var(--muted)}.field-hint{display:block;margin-top:5px;color:var(--muted);font-size:10px}.public-reply[hidden],.comment-form[hidden]{display:none!important}
@media(max-width:560px){.chat-closed-note{display:block}.chat-closed-note strong,.chat-closed-note span{display:block}.chat-closed-note span{margin-top:4px}}

/* 0.7.0 */
.kanban-card.kanban-snoozed{opacity:.66}.kanban-card.kanban-snoozed:hover{opacity:.92}

.waiting-user-note{margin:0 18px 12px;padding:12px 14px;border:1px solid #e6dfc8;border-radius:12px;background:#fff9e8;display:flex;gap:8px;align-items:flex-start}.waiting-user-note[hidden]{display:none!important}.waiting-user-note strong{font-size:12px;color:#77601c;white-space:nowrap}.waiting-user-note span{font-size:11px;line-height:1.45;color:#81755b}@media(max-width:560px){.waiting-user-note{display:block}.waiting-user-note strong,.waiting-user-note span{display:block}.waiting-user-note span{margin-top:4px}}

/* 0.8.3 analytics */
.analytics-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:18px}.analytics-title-block{min-width:0}.analytics-toolbar h2{margin:4px 0 5px;font-size:24px;line-height:1.2;letter-spacing:-.55px}.analytics-toolbar p{margin:0;color:var(--muted);font-size:12px}.analytics-kicker{font-size:10px;text-transform:uppercase;letter-spacing:.09em;color:var(--brand-dark);font-weight:850}.analytics-actions{display:flex;align-items:center;gap:10px}.period-switcher{display:flex;align-items:center;padding:4px;background:#ecefe8;border:1px solid #e0e5da;border-radius:12px;gap:2px;white-space:nowrap}.period-switcher a{padding:8px 11px;border-radius:9px;color:#717970;font-size:10px;font-weight:800;transition:.15s}.period-switcher a:hover{color:var(--ink)}.period-switcher a.active{background:#fff;color:var(--brand-dark);box-shadow:0 2px 9px rgba(58,67,52,.09)}.analytics-csv{min-height:38px;padding:8px 12px;font-size:11px}
.analytics-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:12px}.analytics-kpi{position:relative;min-width:0;min-height:132px;padding:20px;border:1px solid var(--line);border-radius:17px;background:#fff;display:flex;flex-direction:column;justify-content:flex-end;overflow:hidden}.analytics-kpi.accent{background:linear-gradient(145deg,#f1f7e4 0%,#fff 76%);border-color:#d7e4c0}.analytics-kpi small{font-size:10px;color:var(--muted);font-weight:760}.analytics-kpi strong{display:block;margin:5px 0 3px;font-size:30px;line-height:1.05;letter-spacing:-1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.analytics-kpi span{font-size:9px;color:#929991}.analytics-kpi-icon{position:absolute;right:16px;top:16px;width:35px;height:35px;border-radius:11px;background:var(--brand-soft);color:var(--brand-dark);display:grid;place-items:center;font-size:17px;font-weight:900}.analytics-kpi-icon.done{background:#eaf5eb;color:#3e7d4d}.analytics-kpi-icon.open{background:var(--amber-soft);color:#a96d11}.analytics-kpi-icon.response{background:#fff;color:var(--brand-dark);border:1px solid #dce7c9}
.analytics-metric-panel{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:14px;overflow:hidden}.analytics-metric-item{padding:16px 19px;min-width:0}.analytics-metric-item+.analytics-metric-item{border-left:1px solid var(--line)}.analytics-metric-item small{display:block;color:var(--muted);font-size:9px;font-weight:760}.analytics-metric-item strong{display:block;margin:4px 0 2px;font-size:19px;letter-spacing:-.4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.analytics-metric-item span{display:block;color:#969d95;font-size:8px}
.analytics-main-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(320px,.72fr);gap:14px;margin-bottom:14px}.analytics-panel-head{min-height:67px}.analytics-panel-head p{display:block!important;margin:3px 0 0;color:var(--muted);font-size:10px}.chart-legend{display:flex;gap:12px;align-items:center;color:var(--muted);font-size:9px;font-weight:700}.chart-legend span{display:flex;align-items:center;gap:5px}.chart-legend i{width:8px;height:8px;border-radius:3px}.legend-created{background:var(--brand)}.legend-done{background:#59615b}
.analytics-flow-panel{min-width:0;overflow:hidden}.flow-chart{height:300px;padding:22px 18px 15px;display:flex;align-items:stretch;gap:7px;overflow-x:auto;scrollbar-width:thin}.flow-column{min-width:28px;flex:1;display:grid;grid-template-rows:20px 1fr 21px;gap:4px;align-items:end;text-align:center}.flow-values{height:20px;display:flex;justify-content:center;gap:4px;color:#7f877f;font-size:8px;opacity:0;transition:.15s}.flow-column:hover .flow-values{opacity:1}.flow-bars{height:100%;display:flex;align-items:end;justify-content:center;gap:3px;border-bottom:1px solid #e7ebe3;background:linear-gradient(to top,rgba(231,235,227,.55) 1px,transparent 1px);background-size:100% 25%}.flow-bars i{display:block;width:min(10px,42%);min-height:2px;border-radius:4px 4px 1px 1px;transition:.15s}.flow-created{background:var(--brand)}.flow-done{background:#59615b}.flow-column:hover .flow-bars i{filter:brightness(.94)}.flow-column small{font-size:8px;color:#8e958d;white-space:nowrap}
.analytics-oldest-panel{min-width:0}.analytics-oldest-list{padding:7px}.analytics-oldest-list>a{display:grid;grid-template-columns:9px minmax(0,1fr) auto;align-items:center;gap:10px;padding:11px 12px;border-radius:11px;transition:.15s}.analytics-oldest-list>a:hover{background:var(--surface-2)}.analytics-oldest-list div{min-width:0}.analytics-oldest-list small{display:block;color:var(--muted);font-size:8px}.analytics-oldest-list strong{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:1px 0}.analytics-oldest-list em{display:block;font-style:normal;color:var(--muted);font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.analytics-oldest-list b{font-size:9px;color:#727a72;white-space:nowrap}
.analytics-breakdown-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px}.rank-list{padding:13px 17px 17px}.rank-row{margin-bottom:14px}.rank-row:last-child{margin-bottom:0}.rank-row>div{display:flex;justify-content:space-between;gap:12px;margin-bottom:6px;font-size:10px}.rank-row>div span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rank-row>div b{font-size:10px}.rank-row>i{display:block;height:6px;border-radius:999px;background:#edf0ea;overflow:hidden}.rank-row>i>span{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,var(--brand),#9bc43a)}.rank-columns{display:grid;grid-template-columns:1fr 1fr;gap:20px;padding:15px 17px 18px}.rank-columns h3{margin:0 0 8px;font-size:9px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.mini-rank{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-bottom:1px solid #edf0eb;font-size:9px}.mini-rank:last-child{border-bottom:0}.mini-rank span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mini-rank b{font-size:9px}.analytics-note{margin-top:12px;padding:11px 14px;border:1px solid #e2e6dd;border-radius:11px;background:#f8faf6;color:#7b8379;font-size:9px;line-height:1.45}.analytics-note strong{color:#5f675e}.muted{color:var(--muted);font-size:9px}
@media(max-width:1180px){.analytics-kpi-grid{grid-template-columns:repeat(2,1fr)}.analytics-main-grid{grid-template-columns:1fr}.analytics-breakdown-grid{grid-template-columns:1fr 1fr}.compact-ranks{grid-column:1/-1}}
@media(max-width:820px){.analytics-toolbar{align-items:stretch;flex-direction:column;gap:12px}.analytics-toolbar h2{font-size:21px}.analytics-actions{justify-content:space-between;overflow-x:auto}.period-switcher{overflow-x:auto;max-width:100%}.analytics-kpi-grid{grid-template-columns:1fr 1fr;gap:8px}.analytics-kpi{min-height:112px;padding:15px}.analytics-kpi strong{font-size:24px}.analytics-kpi-icon{width:31px;height:31px;right:13px;top:13px}.analytics-metric-panel{grid-template-columns:1fr 1fr}.analytics-metric-item:nth-child(3),.analytics-metric-item:nth-child(4){border-top:1px solid var(--line)}.analytics-metric-item:nth-child(3){border-left:0}.analytics-main-grid,.analytics-breakdown-grid{grid-template-columns:1fr;gap:10px}.compact-ranks{grid-column:auto}.flow-chart{height:250px;padding:18px 12px 12px}.flow-column{min-width:24px}.analytics-oldest-list>a{padding:10px}.rank-columns{gap:12px}}
@media(max-width:480px){.analytics-toolbar{margin-bottom:13px}.analytics-actions{display:block}.period-switcher{width:100%;justify-content:space-between}.period-switcher a{padding:7px 7px;font-size:9px}.analytics-csv{display:none}.analytics-kpi{min-height:103px}.analytics-kpi strong{font-size:21px}.analytics-kpi span{font-size:8px}.analytics-kpi-icon{display:none}.analytics-metric-item{padding:13px}.analytics-metric-item strong{font-size:16px}.flow-chart{gap:4px}.flow-column{min-width:21px}.flow-values{display:none}}

/* 0.9.0 smart request form */
.smart-ticket-form{overflow:visible}.smart-ticket-form .public-form-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:4px}.form-memory-badge{display:inline-flex;align-items:center;min-height:30px;padding:6px 10px;border:1px solid #dfe6d5;border-radius:999px;background:#f7faf2;color:#7a8276;font-size:9px;font-weight:700;white-space:nowrap}.form-section{padding:20px 0;border-top:1px solid var(--line)}.form-section:first-of-type{border-top:0}.form-section-head{display:flex;align-items:center;justify-content:space-between;margin:0 0 13px}.form-section-head strong{font-size:12px;letter-spacing:-.1px}.compact-section{padding-top:15px}.contact-pair{display:grid;grid-template-columns:minmax(118px,.42fr) minmax(0,1fr);gap:8px}.contact-pair .form-select,.contact-pair .form-control{min-width:0}.optional-label{margin-left:5px;color:#9aa197;font-size:8px;font-weight:650;text-transform:none;letter-spacing:0}.category-form-hint{margin:-2px 0 13px;padding:10px 12px;border:1px solid #dfe8d2;border-radius:11px;background:#f7faf2;color:#68735f;font-size:10px;line-height:1.45}.category-form-hint[hidden],.category-custom-field[hidden],[data-anydesk-field][hidden]{display:none!important}.manual-location{margin-top:8px;border:1px dashed #d9ded3;border-radius:11px;background:#fafbf8}.manual-location summary{cursor:pointer;padding:9px 12px;color:#7c847a;font-size:9px;font-weight:750;user-select:none;list-style:none}.manual-location summary::-webkit-details-marker{display:none}.manual-location summary:before{content:'＋';display:inline-block;width:17px;color:var(--brand-dark)}.manual-location[open] summary:before{content:'−'}.manual-location[open]{padding-bottom:12px}.manual-location[open] summary{border-bottom:1px solid #edf0e9;margin-bottom:11px}.manual-location .field-grid{padding:0 12px}.category-custom-field{animation:smart-field-in .14s ease-out}@keyframes smart-field-in{from{opacity:.2;transform:translateY(3px)}to{opacity:1;transform:none}}.smart-ticket-form .errorlist{margin:5px 0 0;padding:0;list-style:none;color:var(--danger);font-size:9px;font-weight:700}.smart-ticket-form select:disabled,.smart-ticket-form input:disabled,.smart-ticket-form textarea:disabled{opacity:.55}
@media(max-width:700px){.smart-ticket-form .public-form-head{display:block}.form-memory-badge{margin-top:8px}.contact-pair{grid-template-columns:112px minmax(0,1fr)}.form-section{padding:16px 0}.manual-location .field-grid{grid-template-columns:1fr}}
@media(max-width:420px){.contact-pair{grid-template-columns:1fr}.form-memory-badge{white-space:normal;line-height:1.3}}

/* 1.0.0 resolution confirmation */
.resolution-confirmation{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:16px;padding:18px 20px;margin-bottom:14px;border-color:#d8e5c4;background:linear-gradient(135deg,#f7faef 0%,#fff 78%)}
.resolution-confirmation[hidden]{display:none!important}.resolution-confirmation-icon{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:var(--brand);color:#fff;font-size:20px;font-weight:900;box-shadow:0 8px 18px rgba(120,169,0,.18)}.resolution-confirmation-copy{min-width:0}.resolution-confirmation-copy small{display:block;margin-bottom:2px;color:var(--brand-dark);font-size:9px;font-weight:850;text-transform:uppercase;letter-spacing:.05em}.resolution-confirmation-copy h2{margin:0 0 4px;font-size:15px;letter-spacing:-.2px}.resolution-confirmation-copy p{margin:0;color:var(--muted);font-size:10px;line-height:1.45}.resolution-confirmation-actions{display:flex;align-items:center;gap:7px}.resolution-confirmation-actions form{margin:0}.resolution-confirmation-actions .btn{white-space:nowrap}
@media(max-width:760px){.resolution-confirmation{grid-template-columns:auto 1fr;padding:15px;gap:12px}.resolution-confirmation-actions{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr}.resolution-confirmation-actions .btn{width:100%}}
@media(max-width:420px){.resolution-confirmation-actions{grid-template-columns:1fr}.resolution-confirmation-icon{width:39px;height:39px;border-radius:12px}.resolution-confirmation-copy h2{font-size:14px}}
.analytics-quality-panel{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:14px;overflow:hidden}.analytics-quality-item{padding:16px 19px;min-width:0}.analytics-quality-item+.analytics-quality-item{border-left:1px solid var(--line)}.analytics-quality-item small{display:block;color:var(--muted);font-size:9px;font-weight:760}.analytics-quality-item strong{display:block;margin:4px 0 2px;font-size:19px;letter-spacing:-.4px}.analytics-quality-item span{display:block;color:#969d95;font-size:8px;line-height:1.35}.analytics-quality-item.accent{background:linear-gradient(145deg,#f4f8eb 0%,#fff 85%)}
@media(max-width:820px){.analytics-quality-panel{grid-template-columns:1fr 1fr}.analytics-quality-item:nth-child(3),.analytics-quality-item:nth-child(4){border-top:1px solid var(--line)}.analytics-quality-item:nth-child(3){border-left:0}}
@media(max-width:480px){.analytics-quality-item{padding:13px}.analytics-quality-item strong{font-size:16px}}
.status-confirmation{background:#fff2d6!important;color:#8d650d!important}

/* 1.1.0 · Web-first IT workspace */
[hidden]{display:none!important}.push-setup-card{display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;padding:18px 20px;background:linear-gradient(135deg,#f7faef,#fff)}.push-setup-icon{width:48px;height:48px;border-radius:16px;display:grid;place-items:center;background:#eef5d8;font-size:23px}.push-setup-copy small{display:block;color:#6d7660;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;margin-bottom:2px}.push-setup-copy h2{font-size:18px;margin:0 0 4px}.push-setup-copy p{margin:0;color:#687066;font-size:13px}.push-setup-card .btn.is-enabled{background:#edf4dc;color:#577b00;border-color:#cfe19f;pointer-events:none}
.it-workspace{display:grid;gap:14px}.it-queue-strip{display:flex;gap:8px;overflow-x:auto;padding:2px 1px 5px;scrollbar-width:none}.it-queue-strip::-webkit-scrollbar{display:none}.it-queue-pill{display:flex;align-items:center;gap:8px;white-space:nowrap;padding:9px 12px;border:1px solid #e2e6df;background:#fff;border-radius:999px;color:#4e5650;text-decoration:none;font-size:13px;font-weight:700}.it-queue-pill strong{min-width:22px;height:22px;border-radius:999px;padding:0 6px;display:grid;place-items:center;background:#f1f3ef;font-size:12px}.it-queue-pill.active{background:#273129;border-color:#273129;color:#fff}.it-queue-pill.active strong{background:#78a900;color:#fff}.it-workspace-toolbar{display:flex;gap:16px;align-items:center;justify-content:space-between;padding:12px 14px}.it-workspace-search{display:flex;gap:8px;align-items:center;flex:1;max-width:720px}.it-workspace-search .search-wrap{flex:1}.it-queue-summary{text-align:right;display:flex;flex-direction:column}.it-queue-summary strong{font-size:14px}.it-queue-summary span{font-size:12px;color:#7a817b}.it-ticket-feed{display:grid;gap:12px}.it-ticket-card{padding:0;overflow:hidden;transition:box-shadow .18s,border-color .18s}.it-ticket-card.is-overdue{border-color:#efc7c7}.it-ticket-card-head{display:flex;gap:18px;justify-content:space-between;padding:18px 18px 12px}.it-ticket-title-block{display:block;min-width:0;flex:1;color:inherit;text-decoration:none}.it-ticket-title-block h2{margin:5px 0 5px;font-size:18px;line-height:1.25}.it-ticket-title-block p{margin:0;color:#6e756f;font-size:13px;line-height:1.45}.it-ticket-eyebrow{display:flex;flex-wrap:wrap;gap:7px;color:#7a817b;font-size:11px;font-weight:700}.it-ticket-eyebrow span+span:before{content:'·';margin-right:7px}.it-ticket-state{display:flex;align-items:flex-end;flex-direction:column;gap:7px;white-space:nowrap}.it-ticket-info-grid{display:grid;grid-template-columns:1.3fr 1.2fr .9fr;gap:1px;background:#edf0eb;border-top:1px solid #edf0eb;border-bottom:1px solid #edf0eb}.it-ticket-info-grid>div{background:#fafbf9;padding:11px 18px;min-width:0;display:flex;flex-direction:column;gap:2px}.it-ticket-info-grid small{font-size:10px;text-transform:uppercase;letter-spacing:.04em;color:#8a908a;font-weight:700}.it-ticket-info-grid strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.it-ticket-info-grid span{font-size:12px;color:#747b75;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.copy-inline{border:0;background:none;padding:0;color:#4f7600;text-decoration:underline;font:inherit;cursor:pointer}.it-controls{padding:12px 18px 16px;background:#fff}.it-controls.is-busy{opacity:.72;pointer-events:none}.it-primary-actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.it-action-btn,.it-action-grid button{border:1px solid #dce1da;background:#f8faf7;color:#303832;border-radius:10px;padding:9px 10px;font:inherit;font-size:12px;font-weight:700;cursor:pointer;transition:.15s}.it-action-btn:hover,.it-action-grid button:hover{border-color:#b8ca8e;background:#f3f8e6}.it-action-btn.positive{background:#78a900;border-color:#78a900;color:#fff}.it-action-group{border-top:1px solid #edf0eb;margin-top:10px;padding-top:8px}.it-action-group summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:7px;font-size:12px;font-weight:750;color:#454d47;padding:5px 1px}.it-action-group summary::-webkit-details-marker{display:none}.it-action-group summary:after{content:'⌄';margin-left:auto;color:#9aa09b}.it-action-group[open] summary:after{transform:rotate(180deg)}.it-current-value{margin-left:auto;font-size:11px;color:#8a918a;font-weight:600}.it-action-group summary .it-current-value+*{margin-left:0}.it-action-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;padding-top:7px}.templates-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.it-custom-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px;margin-top:7px}.it-custom-row .form-control{min-height:38px}.it-reply-group{margin-top:11px}.it-quick-reply{display:grid;gap:8px;padding-top:8px}.it-quick-reply textarea{resize:vertical}.it-reply-footer{display:flex;align-items:center;justify-content:space-between;gap:10px}.it-reply-footer input[type=file]{font-size:11px;max-width:70%}.it-empty-feed{padding:42px 18px}.it-empty-feed span{display:block;margin-top:4px;color:#7a817b}.it-toast{position:fixed;right:20px;bottom:22px;z-index:2000;max-width:360px;padding:11px 14px;border-radius:12px;background:#273129;color:#fff;font-size:13px;font-weight:700;box-shadow:0 12px 35px rgba(20,30,23,.22);opacity:0;transform:translateY(14px);pointer-events:none;transition:.2s}.it-toast.show{opacity:1;transform:none}.it-toast.error{background:#8d3030}.live-it-toast-stack{position:fixed;right:18px;top:74px;z-index:2100;display:grid;gap:8px;width:min(380px,calc(100vw - 24px))}.live-it-toast{display:flex;flex-direction:column;gap:3px;padding:12px 14px;border:1px solid #dfe6d6;border-left:4px solid #78a900;border-radius:12px;background:#fff;color:#303733;text-decoration:none;box-shadow:0 12px 32px rgba(24,35,27,.14);opacity:0;transform:translateX(20px);transition:.2s}.live-it-toast.show{opacity:1;transform:none}.live-it-toast strong{font-size:13px;line-height:1.35}.live-it-toast span{font-size:12px;line-height:1.35;color:#59605b;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.live-it-toast small{color:#858d86;font-size:11px}.mobile-notif-count{position:absolute;top:-6px;right:-9px;min-width:17px;height:17px;border-radius:99px;padding:0 4px;display:grid;place-items:center;background:#d95050;color:#fff;font-size:9px;font-style:normal;font-weight:800}
.manage-card .it-controls{padding:0;background:transparent}.manage-card .it-primary-actions{grid-template-columns:1fr}.manage-card .it-action-grid{grid-template-columns:1fr 1fr}.manage-card .templates-grid{grid-template-columns:1fr 1fr}.manage-card .it-custom-row{grid-template-columns:1fr}.manage-card .it-custom-row .btn{width:100%}
@media(max-width:900px){.push-setup-card{grid-template-columns:auto 1fr}.push-setup-card>.btn{grid-column:1/-1;width:100%}.it-workspace-toolbar{align-items:stretch;flex-direction:column}.it-workspace-search{max-width:none}.it-queue-summary{display:none}.it-ticket-card-head{padding:14px 14px 10px}.it-ticket-title-block h2{font-size:16px}.it-ticket-state{gap:5px}.it-ticket-info-grid{grid-template-columns:1fr}.it-ticket-info-grid>div{padding:9px 14px}.it-controls{padding:10px 14px 14px}.it-action-grid,.templates-grid{grid-template-columns:1fr 1fr}.it-primary-actions{grid-template-columns:1fr 1fr 1fr}.live-it-toast-stack{right:12px;top:64px}.it-toast{right:12px;bottom:88px;max-width:calc(100vw - 24px)}}
@media(max-width:560px){.push-setup-card{padding:14px}.push-setup-icon{width:42px;height:42px;border-radius:13px}.push-setup-copy h2{font-size:15px}.it-workspace-search{display:grid;grid-template-columns:1fr auto}.it-workspace-search .search-wrap{min-width:0}.it-ticket-card-head{display:grid;gap:9px}.it-ticket-state{align-items:flex-start;flex-direction:row;flex-wrap:wrap}.it-primary-actions{grid-template-columns:1fr}.it-action-grid,.templates-grid{grid-template-columns:1fr 1fr}.it-custom-row{grid-template-columns:1fr}.it-reply-footer{align-items:stretch;flex-direction:column}.it-reply-footer input[type=file]{max-width:100%}.it-reply-footer .btn{width:100%}}
.it-advanced-manage{border-top:1px solid #e9ede7;margin-top:10px;padding-top:10px}.it-advanced-manage>summary{cursor:pointer;font-size:12px;font-weight:750;color:#667068;margin-bottom:10px}.it-advanced-manage form{padding-top:6px}
.push-setup-actions{display:flex;gap:8px;align-items:center;justify-content:flex-end}.push-setup-actions .btn{white-space:nowrap}@media(max-width:900px){.push-setup-actions{grid-column:1/-1;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.push-setup-actions .btn:last-child{grid-column:1/-1}.push-setup-actions .btn{width:100%}}@media(max-width:560px){.push-setup-actions{grid-template-columns:1fr}.push-setup-actions .btn:last-child{grid-column:auto}}

/* 1.1.1 · informative notifications */
@media(max-width:600px){.notification-list>a{grid-template-columns:40px minmax(0,1fr);gap:10px;padding:13px 12px}.notif-icon{width:36px;height:36px}.notification-list strong{font-size:13px}.notif-preview{font-size:11.5px}}


/* 1.1.2 - stable five-slot mobile navigation for IT/admin */
@media(max-width:820px){
  .mobile-nav.mobile-nav-it{grid-template-columns:repeat(5,minmax(0,1fr))}
  .mobile-nav.mobile-nav-user{grid-template-columns:repeat(4,minmax(0,1fr))}
  .mobile-nav>a{min-width:0;position:relative}
  .mobile-nav>a small{max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .mobile-create{transform:translateY(-7px)}
  .mobile-create span{width:46px;height:46px;border-radius:14px;box-shadow:0 8px 18px rgba(120,169,0,.24)}
  .top-notifications{display:none}
}